Please be aware the post itself has delays, which means orders will take longer to get to you. This is out of our hands and overrides any timeframes listed here.
If you have not received your items within 10 business days of making your order please email us with your full name and order number and we will look into your delivery immediately (Australia only), New Zealand & all overseas estimated 18 (could be more) business days. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection
*THERE MAYBE LONGER TIME-FRAMES IN DELIVERIES BY THE POST OFFICE WHICH IS OUT OF OUR HANDS DURING PUBLIC HOLIDAYS, CHRISTMAS & NEW YEAR PERIODS. PAY EXPRESS SHIPPING IF YOU NEED AT A CERTAIN TIME. CALL US WITH ANY QUESTIONS.*
Overseas order are $30AU to $50, depending on weight and size (under a 1kg and not bulky will be $30). New Zealand shipping $20
FREE SHIPPING ONLY APPLIES TO AUSTRALIA
WE DO NOT POST TO P.O. BOX/ PARCEL LOCKERS
For international returns, your items must be sent back within 10 days of receiving the item (date received as stated by courier company used). Because of longer shipping times internationally, we do not include shipping time in this 10 day period, so you will have ample time to return your item. (I.e. you have 10 days from when you receive the product or is ready for pick up to when you send it back). Tracking number needs to be emailed to us at email@example.com.
If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.
Any returns accepted outside this period may be subject to a restocking fee.
All returns must be first issued with an RA and in accordance to our "Original garment state/Return requirements" guidelines listed below.
If the tracking of your return shows it has been delivered to our warehouse, but you have not received a credit within five business days of the delivery date, please follow up by emailing firstname.lastname@example.org.
ORIGINAL GARMENT STATE/ RETURN REQUIREMENTS GUIDELINES
MVE is unable to accept items that have had the tags removed, been worn or washed.Item/s must be in new condition.
Item/s which smell of ladies perfume/deodorant will automatically be returned.
Item/s that have make up, tan stains or any other stain will automatically be returned.
Item/s that have been worn or tried on without proper care will automatically be returned.
Postage fee will be charged, so please take due care when trying on your order.