WITHIN AUSTRALIA

Orders Over $100 - FREE Shipping 
Orders Under $100 - $9.95 Standard Shipping 
Orders Wanting Express - $12.95 Express Shipping

If you would like to see the timeframe for delivery to your area, please click this link here and enter in 3173 in the 'from' section and your nominated postcode or suburb in the 'to' section.


NEW ZEALAND

AUSTRALIA Post Standard - All orders - 8-12 business days - $15 AUD
AUSTRALIA Post Express - All orders - 4-8 business days - $25 AUD
DHL Express Shipping - All orders - 2-5 business days - $50 AUD
AUSTRALIA Post - orders $450 AUD & over - 8-12-20 business days - FREE

All prices exclude customs fees


USA & CANADA

AUSTRALIA Post Regular - All orders - 12-20 business days - $25 AUD
AUSTRALIA Post Express - All orders - 7-12 business days - $35 AUD
AUSTRALIA Post - orders $501 AUD  & over - 12-20 business day - FREE
DHL Express Shipping - Orders upto $300 AUD - 2-5 business days - $50 AUD
DHL Express Shipping - Orders $301-$500 AUD - 2-5 business days - $70 AUD

All prices exclude customs fees


SINGAPORE

DHL Express Shipping - Orders upto $300 AUD - 2-5 business days - $50 AUD
DHL Express Shipping - Orders $301-$500 AUD - 2-5 business days - $70 AUD
AUSTRALIA Post Express - All orders - 7-12 business days - $35
AUSTRALIA Post - orders $501 AUD & over - 12-20 business day - FREE


All prices exclude customs fees


DUBAI

DHL Express Shipping - Orders upto $300 AUD - 2-5 business days - $55 AUD
DHL Express Shipping - Orders $301-$500 AUD - 2-5 business days - $75 AUD
AUSTRALIA Post Express - All orders - 7-12 business days - $45 AUD
AUSTRALIA Post - orders $501 AUD & over - 12-20 business day - FREE


All prices exclude customs fees

TRACKING OF ITEM:

Once the package has been sent off we will provide you with a tracking number to the email provided ( please check your junk mail if you have not received the tracking number and make sure you have inputted correctly your email).
You can track your order at www.auspost.com/track/ or https://mydhl.express.dhl/au/en/home.html#/getQuoteTab

Please check your tracking number at Australian Post or DHL Express before contacting us.
If you have any more questions please do not hesitate to email us on hello@mveboutique.com

PLEASE NOTE: the above shipping delivery time frames are estimates only.

CLICK AND COLLECT

Pick-up is located at our Keysborough Warehouse. 
Please email Steph at hello@mveboutique.com to arrange a time for pick-up. Once a time has been booked address will be provided.
A driver's license matching the name and details on the order will need to be shown when you pick-up for us to release the order.


DISPATCH TIMEFRAMES

These are the time frames we strive to achieve but keep in mind at times there maybe a delay.

All items displayed at the MVE boutique are available in stock ready to be shipped once payment has been received UNLESS it is stated as a Pre Order.

If you have not received your items within 10 business days of making your order please email us with your full name and order number and we will look into your delivery immediately (Australia only), New Zealand & all overseas estimated 18 (could be more) business days. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection

OVERSEAS PURCHASES

Customer/s own country customs taxes/duty are not included in the order and must be paid by the customer upon delivery, if or when their respective country charges.

FREE SHIPPING ONLY APPLIES TO AUSTRALIA

WE DO NOT POST TO P.O. BOX/ PARCEL LOCKERS

SECURE DELIVERY OF YOUR PARCEL

If a delivery is attempted while no one is home Australia Post will send an sms or email to take to the specified post office where you can then sign for your new items and take them home.


LOST OR STOLEN ITEM/S VIA AUSTRALIA POST

MVE Boutique is not responsible for parcels that are lost, stolen, damaged or delayed in transit due to the fault of Australia Post, other delivery carrier or theft. Please contact Australia Post with your tracking number.


"RETURN TO SENDER" RETURNS

A gift voucher less any "return to sender" fees will be issued for all parcels which are "returned to sender". We do not resend parcels for free once they have been sent back to us as a "return to sender".

This size guide is based on an average only, and do not provide actual sizing of any specific garment on our website. This is a guide only.

Sizes may also vary slightly between brands, cuts and styles.
We recommend reading through the size description and measurements of our models for each product and any recommendations we have provided.

All sizing on our website is AU SIZING - Size 6 (XS), Size 8 (S), Size 10 (M), Size 12 (Large), Size 14 (XL) and Size 16 (XXL).

Australian customers please note that in general we are a slightly smaller fit then most commercial shopping centre brands, not including oversized or baggy fits/styles.

There is a variance with sizes that only have 2, 3 or 4 size grades, e.g. XS/S, S/M, M/L, L/XL or S, M & L, but not limited to. With these size grades please read individual product description.
 
Please contact us on hello@mveboutique.com if you would like further assistance with sizing.

SIZE	XS	S	M	L	XL	XXL
AU/UK	6	8	10	12	14	16
USA	2	4	6	8	10	12
EU	34	36	38	40	42	44

AUSTRALIAN CUSTOMERS:

 

NEW ZEALAND CUSTOMERS:

 

HOW DO I RETURN AN ITEM?

In order to return an item it must meet all the requirements that are listed in our Returns Policy HERE. Please note, postage will be at the customers expense.

If you are an Australian Customer please follow all the prompts above, or click HERE to begin. Once that is completed and you have purchased and printed your return label please pack your return neatly and place it in a bag along with your invoice and drop it off at your local post office or place it inside a street PO Box within 7 days of your return being approved through ours returns portal

If you are an International Customer, please follow the steps above to return. You will need to purchase a returns label from your local post office or post it back with the courier of your choice. 

Please note that returns from different order numbers cannot be processed together but can be posted out together. 

Once your return is received we will try to have it processed within 5 business days. You will receive an email with your credit note, you may need to check your junk mail . If you have not received your credit note after 5 business days please email us at hello@mveboutique.com so we can look into it for you. 

Please make sure you included a note with your full name and order number. If not we will not be able to identify who the return is from.

 

WHAT IF MY ITEM IS FAULTY?

We are sorry that your item did not arrive in perfect condition. Please follow the steps in our return portal above. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item. This is under MVE Boutiques discretion.

 

WHAT IF I RECEIVE AN INCORRECT ITEM?

We are sorry if we made a mistake with your order. Please follow the steps in our return portal above.

 

HOW WILL MY RETURN BE PROCESSED?

Once the item/s are received, they will be checked to make sure they meet the conditions HERE and once cleared, you will be emailed a credit note for the purchase price (excluding original shipping cost and discounts) directly to the original email used for your purchase.

We endeavour to process returns as soon as they are received but please allow up to 5 business days for it to be processed. You will receive email notification with your Gift Card once finalised. We cannot process returns until your item(s) have physically reached our returns department. We recommend keeping a copy of your tracking number as we will not be responsible for parcels lost in transit.

Purchases made using AFTERPAY or ZIPPAY follow the same return conditions. You will be issued a credit note upon receiving your items. Continue to pay your balance off in the normal payment schedule to Afterpay or Zippay. We cannot cancel AFTERPAY or ZIPPAY payments if you choose to send back your order.

 

CAN I GET A REFUND?

We do not offer refunds. You will receive an online credit note for a return that is accepted. Our store credits do not expire and can be used at anytime on any items. For more information please have a read of the full returns policy HERE.

 

CAN I EXCHANGE AN ITEM?

We do not facilitate exchanges. If you would like to exchange your item for something else, please return your item(s) as per the above instructions. We recommend you use your online credit to purchase the alternative size / product.

 

DO I HAVE TO PAY SHIPPING FOR MY RETURN?

International and Domestic customers will need to cover the cost of their return. Please keep your tracking number.

 

HAVE YOU RECEIVED MY RETURN?

Please check your tracking number HERE to see if it has arrived. If it has arrived, please allow up to 5 business days to process.

Please note that we are not responsible and/or liable for lost parcels by Australia Post. Please contact Australia Post in regards to your lost parcel/s.