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Returns

Returns Policy

At MVE Boutique, we want you to love your purchase. If you're not completely satisfied, we offer online credit under the following conditions. Please note, we do not issue refunds for change of mind, except for items deemed faulty or irreplaceable.

Return Process

Full Price Items:

  • Initiate your return via our online portal HERE within 21 days of receiving your order.
  • Items must be unworn, unwashed, undamaged, and with all original tags intact.
  • We recommend retaining your return shipment tracking number, as we are not responsible for lost returns.

Jewellery Items:

  • Due to hygiene reasons, we do not allow returns of jewellery.

Shoes:

  • Please try on shoes for fit on soft surfaces. Shoes returned with sole markings or scratches will not be accepted. If your shoes came with a box, it must be returned in its original condition along with the shoes.

Sale Items:

  • Initiate your return via our online portal HERE within 10 days of receiving your order.
  • Items must be unworn, unwashed, undamaged, and with all original tags intact.
  • 'Final Sale' items are not eligible for return or credit note.

Flash Sale Items:

  • Items purchased during Flash Sales with a total discount exceeding 40% are final sale and cannot be returned or exchanged for credit notes.
  • For sizing or style advice, contact us at hello@mveboutique.com.

Faulty Items:

  • If you receive a faulty item, contact us at hello@mveboutique.com for assistance. We adhere to Australian Consumer Law guidelines.
  • Minor faults will be repaired and sent back to you. If repair isn’t possible, we’ll replace the item or issue a full refund.
  • Return postage is covered only for the faulty item.

Discount Codes:

  • Only one discount code can be used per order. Multiple codes cannot be combined.

Flash Sales:

  • Flash sales apply only to orders made during the sale period using the code provided.
  • We do not credit or refund orders made before the sale for the amount they would have saved.
  • Sale items bought with a further discount during the flash sale cannot be returned or exchanged.

Lost or Stolen Items:

  • MVE Boutique is not liable for items lost, stolen, or delayed in transit. Please contact Australia Post or your delivery carrier with your tracking number for assistance.

Cancellation Policy:

  • Orders not yet shipped or collected can potentially be cancelled within 24 hours of order placement, subject to a 10% processing fee. Contact us for assistance.

Return to Sender:

  • Items returned to sender will be issued a gift voucher minus return postage and applicable fees. We do not resend parcels free of charge once returned to sender.

Return Conditions:

  • Items must be in new condition, with tags attached, unworn, unwashed, and free from perfume, deodorant, makeup stains, tan, etc.

Contact and Support:

  • For any questions or assistance, email us at hello@mveboutique.com. Our goal is to make your shopping experience seamless and satisfying.

Thank you for shopping with us!