Shipping & Delivery
Everything you need to know about shipping, dispatch, tracking and collection.
Shipping Within Australia
Standard shipping is free on Australian orders over $150.
Standard shipping for orders under $150 is $9.95.
Express shipping is $14.95.
Collection from our Keysborough warehouse is free.
We aim to dispatch orders placed before 11am AEST on the same business day.
Orders placed after 11am, on weekends or on public holidays will be dispatched the next business day.
During busy periods, dispatch may take a little longer.
Australian orders usually arrive within 1 to 5 business days after dispatch. Delivery times may vary depending on your location and delays within the Australia Post network.
For a delivery estimate to your postcode, use the Australia Post delivery calculator. Enter 3173 in the From field and your postcode or suburb in the To field.
Check your delivery estimate
Once your order has been dispatched, we’ll email you an Australia Post tracking number. Use the link below to follow your delivery.
Can’t find the email? Check your junk or spam folder first.
Track your order with Australia Post
Keysborough Collection
Select warehouse pick up at checkout, then email hello@mveboutique.com to arrange your collection time.
Collection is available by appointment from our Keysborough warehouse, Monday to Thursday between 9am and 4pm. Collection between 12pm and 1pm is subject to availability.
We’ll provide the address once your collection has been confirmed. Please bring photo identification that matches the name on the order.
International Shipping
We currently ship to New Zealand, Canada, the United Kingdom, Singapore and the United Arab Emirates.
Shipping rates are displayed in the same currency used for shopping in each country.
Delivery estimates begin once your order has been dispatched and may be affected by customs or courier delays.
Australia Post Standard
4 to 7 business days
$15 AUD
Australia Post Express
2 to 5 business days
$30 AUD
Standard shipping is free on orders over $300 AUD.
Australia Post Express
Orders up to $50 CAD: $20 CAD
Orders from $51 to $150 CAD: $25 CAD
Orders over $150 CAD: $35 CAD
Estimated delivery time is 4 to 10 business days.
DHL Express
Orders up to $300 CAD: $60 CAD
Orders over $300 CAD: $85 CAD
Estimated delivery time is 2 to 5 business days.
Australia Post Express
Orders up to £50: £30
Orders from £51 to £150: £35
Orders over £150: £45
Estimated delivery time is 4 to 8 business days.
Australia Post Express
7 to 12 business days
$35 SGD
DHL Express
Orders up to $300 SGD: $50 SGD
Orders over $300 SGD: $70 SGD
Estimated DHL delivery time is 2 to 5 business days.
Australia Post Express
7 to 12 business days
45 AED
DHL Express
Orders up to 300 AED: 55 AED
Orders over 300 AED: 75 AED
Estimated DHL delivery time is 2 to 5 business days.
Shipping to the United States is temporarily paused due to changes to US import duties and customs requirements.
We’re working on a solution that allows us to offer clear and reasonable shipping costs. Join our mailing list to be the first to know when US shipping returns.
International orders may be subject to customs duties, taxes or other charges determined by the destination country.
These charges are not included in your order or shipping cost and are the customer’s responsibility. Contact your local customs authority for more information before placing your order.
Once your order has been dispatched, we’ll email you a tracking number and the name of the courier carrying your parcel.
Use your tracking number on the Australia Post or DHL website to follow your delivery.
Track with Australia Post
Track with DHL Express
Delivery Issues
Please check your delivery address carefully before placing your order.
If you notice an error after ordering, email hello@mveboutique.com immediately. We’ll do our best to update the address before dispatch, but changes cannot be guaranteed.
Once an order has been dispatched, we cannot change its delivery address. If the parcel is returned to us, any return and redelivery costs will be the customer’s responsibility.
If your Australian parcel is returned to us because it was not collected from the post office, a $13 return to sender fee will be deducted from your store credit. This is the fee Australia Post charges us when an uncollected parcel is returned.
If you would like your order sent again, a new shipping charge will apply.
If your parcel is delayed, appears to be missing or is marked as delivered but cannot be found, contact us with your order number and tracking details. We’ll help you check the delivery and raise an enquiry with the courier where appropriate.
Nothing in this information limits your rights under the Australian Consumer Law.
If your parcel or item arrives damaged, contact us as soon as possible with your order number and clear photographs of the packaging and item. We’ll review the issue and let you know the next steps.
Your rights under the Australian Consumer Law continue to apply.
Still need a hand?
Can’t find what you need? Send us a message and we’ll get back to you within one business day.