SHIPPING INFORMATION

Within Australia

• Orders Over $130: FREE Shipping
• Orders Under $130: $9.95 Standard Shipping
• Express Shipping: $12.95 Express Shipping
• Warehouse Pick Up: FREE
  • To check delivery timeframes to your area, click here and enter '3173' in the 'from' section and your postcode or suburb in the 'to' section.

International Shipping

• Customs and Fees:
  Customs fees, taxes, or additional costs are your responsibility and are not included in the order total or shipping fees. Contact your local customs office for more information.

• New Zealand:

  • Australia Post Standard: 4 -7 business days $15
  • Australia Post Express: 2- 5 business days $25
  • Orders Over $250 AUD: FREE Australia Post Standard Shipping

• Canada:

  • Orders under $50: Australia Post Express: $20 CAD
  • Orders $51-$150: Australia Post Express: $25 CAD
  • Orders $151-$500: Australia Post Express: $35 CAD
  • DHL Express Shipping (Orders up to $300 AUD): 2-5 business days - $60 CAD
  • DHL Express Shipping (Orders $301-$500 AUD): 2-5 business days - $85 CAD
  • Orders Over $501 CAD: FREE Australia Post Express Shipping
  • Australia Post Express Shipping Estimated Timeframe: 4 - 10 business days

• UK:
• Orders under $50: Australia Post Express: $25 AUD
• Orders $51-$150: Australia Post Express: $30 AUD
• Orders $151-$500: Australia Post Express: $40 AUD
• Orders Over $501 AUD: FREE Australia Post Express Shipping
• Express Shipping Estimated Timeframe: 4 - 8 business days

• Ireland:
• Orders under $50: Australia Post Express: $25 AUD
• Orders $51-$150: Australia Post Express: $30 AUD
• Orders $151-$500: Australia Post Express: $40 AUD
• Orders Over $501 AUD: FREE Australia Post Express Shipping
• Express Shipping Estimated Timeframe: 7 - 11 business days

• Europe:

Countries includes Italy, France & Germany

• • Orders under $50: Australia Post Express: $30 AUD
  • Orders $51-$150: Australia Post Express: $40 AUD
  • Orders $151-$500: Australia Post Express: $50 AUD
  • Orders Over $501 AUD: FREE Australia Post Express Shipping
  • Express Shipping Estimated Timeframe: 7 - 12 business days

• Spain:
  • Orders under $50: Australia Post Express: $30 AUD
  • Orders $51-$150: Australia Post Express: $40 AUD
  • Orders $151-$500: Australia Post Express: $50 AUD
  • Orders Over $501 AUD: FREE Australia Post Express Shipping
  • Express Shipping Estimated Timeframe:  11 - 17 business days

• Netherlands:
  • Orders under $50: Australia Post Express: $30 AUD
  • Orders $51-$150: Australia Post Express: $40 AUD
  • Orders $151-$500: Australia Post Express: $50 AUD
  • Orders Over $501 AUD: FREE Australia Post Express Shipping
  • Express Shipping Estimated Timeframe: 7 - 12 business days

• Singapore:

  • Australia Post Express: 7-12 business days - $35 AUD
  • Orders Over $501 AUD: FREE Australia Post Standard Shipping
  • DHL Express Shipping (Orders up to $300 AUD): 2-5 business days - $50 AUD
  • DHL Express Shipping (Orders $301-$500 AUD): 2-5 business days - $70 AUD

• Dubai:

  • DHL Express Shipping (Orders up to $300 AUD): 2-5 business days - $55 AUD
  • DHL Express Shipping (Orders $301-$500 AUD): 2-5 business days - $75 AUD
  • Australia Post Express: 7-12 business days - $45 AUD
  • Orders Over $501 AUD: FREE Australia Post Standard Shipping

Tracking Your Order

• A tracking number will be sent to the email provided once your package is dispatched.
• Check your junk mail if you haven't received the tracking number and verify that your email was entered correctly.
• Track your order with Australia Post or DHL Express using your tracking number.
• Please check your tracking information before contacting us. For further questions, email hello@mveboutique.com.

Dispatch & Delivery Timeframes

• Items are in stock and ready to ship unless marked as Pre-Order.
• If you haven’t received your items within 10 business days (Australia) or 18 business days (International), email us with your full name and order number. In most cases, your parcel may be awaiting collection at your nearest post office. 

Secure Delivery

• All parcels are sent with a signature requirement for secure delivery. If no one is home, Australia Post will send an SMS or email directing you to the specified post office for pick-up.
• If you prefer not to have the signature requirement, please let us know when you place your order.
• Please note: If the parcel is left as per your request and it goes missing, MVE Boutique will not be responsible for the lost item.

Returns to Sender

• Items returned to sender will be issued a gift voucher, minus a $13 fee charged by Australia Post.
• We do not resend parcels free of charge once they are returned to sender.

Lost or Stolen Items

• MVE Boutique is not responsible for parcels lost, stolen, damaged, or delayed in transit. Please contact Australia Post with your tracking number for assistance.