Shipping
SOME DELAYS IN SHIPPING VIA AUSTRALIA POST BECAUSE OF COVID-19
Click & Collect
Pick-up is located at our Keysborough Warehouse.
Please email Steph at hello@mveboutique.com to arrange a time for pick-up. Once a time has been booked address will be provided.
A driver's license matching the name and details on the order will need to be shown when you pick-up for us to release the order.
Dispatch Timeframe:

If you have not received your items within 10 business days of making your order please email us with your full name and order number and we will look into your delivery immediately (Australia only), New Zealand & all overseas estimated 18 (could be more) business days. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection
*THERE MAYBE LONGER TIME-FRAMES IN DELIVERIES BY THE POST OFFICE WHICH IS OUT OF OUR HANDS DURING PUBLIC HOLIDAYS, CHRISTMAS & NEW YEAR PERIODS. PAY EXPRESS SHIPPING IF YOU NEED AT A CERTAIN TIME. CALL US WITH ANY QUESTIONS.*
OVERSEAS PURCHASES:
FREE SHIPPING ONLY APPLIES TO AUSTRALIA
WE DO NOT POST TO P.O. BOX/ PARCEL LOCKERS
Secure Delivery of your Parcel:
If a delivery is attempted while no one is home Australia Post will either leave your item at your door or leave you a card to take to the specified post office where you can then sign for your new items and take them home.
LOST OR STOLEN ITEM/S VIA AUSTRALIA POST
MVE Boutique is not responsible for parcels that are lost, stolen, damaged or delayed in transit due to the fault of Australia Post, other delivery carrier or theft. Please contact Australia Post with your tracking number.
TRACKING OF ITEM:
TRACKING OF PURCHASES/ORDERS IS THE SOLE RESPONSIBILITY OF THE CUSTOMERS. Once the package has been sent off we will provide you with a tracking number to the email provided ( please check your junk mail if you have not received the tracking number and make sure you have inputted correctly you email). You can track your order at www.auspost.com/track/
Please check your tracking number at Australian Post before contacting us.
If you have any more questions please do not hesitate to email us on hello@mveboutique.com
"RETURN TO SENDER" RETURNS
A gift voucher less any "return to sender" fees will be issued for all parcels which are "returned to sender". We do not resend parcels for free once they have been sent back to us as a "return to sender".