At MVE Boutique, we're committed to ensuring you love your purchase. However, if you're not completely satisfied, we offer online credit for full-priced items returned under the following conditions. Please note, we do not issue refunds for change of mind, except for items deemed faulty or irreplaceable.
Please initiate your return via our online portal HERE and post it back within 14 days of receiving your order. MVE Boutique is not responsible for lost returns and recommends retaining your return shipment tracking number. Returns must meet the original garment state: item/s have not been worn, washed or damaged and all original swing tags and garment care tags are intact.
Sale and Discounted Items
Items bought on sale or with a discount are considered final and are not eligible for return, exchange, or credit. We encourage careful selection and are always available to assist with sizing or style advice at email@example.com.
We're sorry for any issues with your item. Contact us at firstname.lastname@example.org for help. We adhere to the Australian Consumer Law guidelines. If your garment has a minor fault, we'll repair it and send it back to you. If we can't repair it, we'll replace it with a matching item. If neither option is not possible, you'll receive a full refund for the item. Please note if more than the faulty item is returned within the same parcel, we will be unable to cover the return postage.
Lost or Stolen Items
MVE Boutique is not liable for items lost, stolen, or delayed in transit. Please contact Australia Post or the delivery carrier directly with your tracking number for assistance.
Orders not yet shipped or collected by the post office can potentially be cancelled within 24 hours of order placement, subject to a 10% processing fee. Please contact us to discuss your specific situation.
Return to Sender
Items returned to sender will be issued a gift voucher, minus any applicable fees. We do not resend parcels free of charge once returned to sender.
Items must be returned within 14 days of receiving order.
Sale items are final sale and not eligible for return.
Items must be in new condition, with tags attached, unworn, unwashed, and free from perfume, deodorant, or makeup stains.
Postage for returns is at the customer's expense and non-refundable.
Contact and Support
For any questions or if you need assistance with your return, please reach out to us at email@example.com. Our goal is to make your shopping experience seamless and satisfying.