Your cart

Your cart is empty

Check our new collection.

NEW ARRIVALS

Returns

We want you to love your MVE piece. If it’s not quite right, no stress, we can organise an exchange or online credit valid for 2 years under the conditions below.

To start, head to the returns portal with your order number and the email or phone used at checkout.

MVE Returns Portal Here
Full Price Items
  • Initiate your return via our online portal within 21 days of receiving your order.
  • Items must be unworn, unwashed, undamaged, and with all original tags intact.
  • We recommend retaining your return shipment tracking number, as we are not responsible for lost returns.
Jewellery Items
  • Due to hygiene reasons, we do not allow returns of jewellery.
Shoes
  • Please try on shoes for fit on soft surfaces. Shoes returned with sole markings or scratches will not be accepted. If your shoes came with a box, it must be returned in its original condition along with the shoes.
Sale Items
  • Initiate your same item size exchange within 10 days of purchase via our online portal.
  • If your size is unavailable, eligible sale items can receive a 6 month credit note by emailing us. 
  • Items must be unworn, unwashed, undamaged, and with all original tags intact.
  • 'Final Sale' items are not eligible for exchange or credit.
Flash Sale Items
  • Sale items purchased during a flash sale are final sale and can’t be returned or exchanged.
  • Flash sale pricing applies only to orders placed during the sale window with the correct code.
  • We don’t backdate discounts to earlier orders.
Faulty Items
  • If you receive a faulty item, contact us at hello@mveboutique.com for assistance. We adhere to Australian Consumer Law guidelines.
  • Minor faults will be repaired and sent back to you. If repair isn’t possible, we’ll replace the item or issue a full refund.
  • Return postage is covered only for the faulty item.
Discount Codes
  • Only one discount code can be used per order. Multiple codes cannot be combined.
Lost or Stolen Items
  • MVE Boutique is not liable for items lost, stolen, or delayed in transit. Please contact Australia Post or your delivery carrier with your tracking number for assistance.
Cancellation Policy
  • Orders not yet shipped or collected can potentially be cancelled within 24 hours of order placement, subject to a 10% processing fee. Contact us for assistance.
Return to Sender
  • Items returned to sender will be issued a gift voucher minus return postage, $15, and applicable fees. We do not resend parcels free of charge once returned to sender.
Return Conditions
  • Items must be in new condition, with tags attached, unworn, unwashed, and free from perfume, deodorant, makeup stains, tan, etc.
Need Help

Questions or need a hand? Email hello@mveboutique.com . We’ll sort it quickly and keep things easy. Thanks for being here.