Start your return through our online Returns Portal using your order number and the email address or phone number used at checkout.

Once your return has been approved, we’ll email you the return instructions and available postage options.

Start your return

Customers are responsible for return postage on all change of mind returns, including international returns.

After your return is approved, you can purchase and print an Australia Post return label using the link in your approval email. You can also arrange and pay for return postage yourself at the post office.

We recommend using a tracked service and keeping your tracking number until your return has been completed.

Once your return arrives at our warehouse, please allow 1 to 3 business days for it to be inspected and processed.

We’ll email you when your exchange or online credit has been completed.

Full price items may be returned for an exchange or online credit if the return is submitted through our Returns Portal within 21 days of receiving the order.

Online credit is valid for two years from the date it is issued.

We do not offer refunds for change of mind.

Sale items may be returned only for a size exchange in the same item. The return must be submitted through our Returns Portal within 10 days of tracking first recording the parcel as delivered or ready for collection.

If the required size is unavailable, an eligible sale item may receive an online credit valid for six months.

Sale items are different from items marked Final Sale. Final Sale conditions are explained separately below.

Items marked Final Sale cannot be returned for a change of mind, exchange or online credit.

This does not affect any rights or remedies available under the Australian Consumer Law.

Items purchased during a flash sale are Final Sale and cannot be returned for a change of mind, exchange or online credit.

Flash sale pricing applies only to orders placed during the advertised sale period using the required code. Discounts cannot be applied to an order placed before or after the sale period.

This does not affect any rights or remedies available under the Australian Consumer Law.

Returned items must be in new and original condition with all tags attached. Items must be unworn, unwashed, undamaged and free from perfume, deodorant, makeup, fake tan and other marks.

Items that do not meet these conditions may be declined and returned to the customer.

Please try shoes on only on a clean, soft surface. Shoes returned with sole markings, scratches or signs of wear will not be accepted for a change of mind return.

If the shoes arrived in a box, the box must be returned with the shoes in its original condition.

Jewellery cannot be returned for a change of mind due to hygiene reasons.

This does not affect any rights or remedies available under the Australian Consumer Law if an item is faulty or does not meet a consumer guarantee.

Eligible full price items can be returned for online credit valid for two years from the date it is issued.

Online credit is issued for the eligible item value only. Original delivery charges are not refunded or credited on change of mind returns.

Eligible full price items can be returned for online credit valid for two years from the date it is issued.

Online credit is issued for the eligible item value only. Original delivery charges are not refunded or credited on change of mind returns.

Eligible sale items can be exchanged only for another size in the same item.

If the required size is unavailable, an online credit valid for six months may be issued for the eligible item value.

Original delivery charges are not refunded or credited on change of mind returns.

If you believe an item is faulty, email hello@mveboutique.com with your order number, a description of the issue and clear photographs of the item.

We’ll assess the item and provide an appropriate remedy in accordance with the Australian Consumer Law.

For a minor problem, we may choose to repair the item within a reasonable time. If the problem is major, you are entitled to choose a refund or replacement. Other remedies may also apply depending on the circumstances.
Approved return postage for a faulty item will be covered by MVE Boutique.

If you receive an item you did not order, email hello@mveboutique.com with your order number and a photograph of the item received.

We’ll organise the next steps and cover the approved return postage for the incorrect item.

International change of mind returns are accepted under the same eligibility and condition requirements shown on this page.

Customers are responsible for all international return postage costs. We recommend using a tracked service and keeping your tracking details until the return has been completed.

Original delivery charges and any customs duties, taxes or other charges are not refunded or credited on change of mind returns.

Please contact us as soon as possible if you need to change or cancel your order. We can only make changes or approve a cancellation before the order has been dispatched, so requests cannot be guaranteed.

Approved change of mind cancellations incur a 6% processing fee. Once an order has been dispatched, it cannot be changed or cancelled.

This does not affect your rights under the Australian Consumer Law.