Once your order has been placed successfully, you’ll see an order confirmation page and receive a confirmation email from MVE Boutique.

Can’t find the email? Check your junk or spam folder and make sure you entered the correct email address at checkout. If it is still missing, contact us with your name and order details.

Please contact us as soon as possible if you need to change or cancel your order. We can only make changes or approve a cancellation before the order has been dispatched, so requests cannot be guaranteed.

Approved change of mind cancellations incur a 6% processing fee. Once an order has been dispatched, it cannot be changed or cancelled.

This does not affect your rights under the Australian Consumer Law.

Australian customers will see prices in AUD. If you are shopping from outside Australia, use the currency selector at the bottom of the website to view the supported currency for your location.

The currency that applies to your purchase will be shown at checkout.

Once your order has been dispatched, we’ll email you an Australia Post tracking number. Use the link below to follow your delivery.

Can’t find the email? Check your junk or spam folder first.

Track your order with Australia Post.

We aim to dispatch orders placed before 11am AEST the same business day. Orders placed after this time, on weekends or public holidays will be dispatched the next business day.

Australian orders usually arrive within 1 to 5 business days after dispatch. Delivery times may vary depending on your location and any delays within the Australia Post network.

Yes. Select warehouse pick up at checkout, then email hello@mveboutique.com to arrange your collection time.

Collection is available by appointment from our Keysborough warehouse, Monday to Thursday between 9am and 4pm. We’ll provide the address once your collection has been confirmed.

Please bring photo identification that matches the name on the order.

Yes, we ship to selected countries. Enter your delivery address at checkout to see whether shipping is currently available to your location, along with the available rates.

View international shipping information

International orders may be subject to customs duties, taxes or other charges determined by the destination country.

These charges are not included in your order or shipping cost and are the customer’s responsibility.

To start a return, use our online Returns Portal with your order number and the email address or phone number used at checkout.

Return timeframes and eligibility vary for full price, sale and final sale items, so please read our Returns Policy before submitting your return.

Start a return

Read our returns policy

We do not offer refunds for change of mind.

Eligible full price items may be returned for an exchange or online credit valid for two years, provided they are returned within 21 days and meet our return conditions.

This does not affect any rights or remedies available under the Australian Consumer Law.

Read our returns policy

Eligible sale items may be exchanged for the same item in a different size within 10 days of purchase through our Returns Portal.

If the required size is unavailable, eligible sale items may receive an online credit valid for six months by contacting us.

Final sale items and items purchased during a flash sale cannot be returned or exchanged.

Returned items must be in new condition with all original tags attached. They must be unworn, unwashed, undamaged and free from perfume, deodorant, makeup, fake tan and other marks.

Jewellery cannot be returned for hygiene reasons. Shoes must be tried on only on a soft surface and returned without marks or scratches. Any original shoe box must also be returned in its original condition.

Please email hello@mveboutique.com with your order number, a description of the issue and clear photographs of the fault.

We’ll assess the item and provide the appropriate remedy in accordance with the Australian Consumer Law.

Do not submit a faulty item through the standard Returns Portal before contacting us.

Check the Fit Notes on the product page before selecting your size. These include the recommended fit, stretch, length, model details and garment measurements specific to that item.

For the most accurate comparison, measure a similar item you already own while it is lying flat and compare it with the garment measurements provided.

Still unsure? Contact us and we’ll help.

Our numbered clothing sizes are listed in Australian sizing. Some products use lettered sizing such as S, M and L or combined sizes such as S/M.

Fit can vary between styles and brands, so always check the product specific Fit Notes and garment measurements before choosing your size.

We do our best to represent product colours accurately. However, lighting, screen settings and the device being used can cause colours to appear slightly different.