Jana Dress

**WE NOW OFFER CLICK AND COLLECT FOR OUR MELBOURNE CUSTOMERS**

Don't want to wait for the postman? Now you don't have to! We are offering a simple click and collect for all of our Melbourne customers from our warehouse in Keysborough. Order may be ready for collection in as little as 2 hours! Photo I.D matching the billing information is required when pick up is made.

Dispatch Timeframes:

All tracking numbers are emailed by 1pm.

EXPRESS ORDERS DO NOT OVERRIDE DISPATCH TIMEFRAMES.

Express orders means that your order will be shipped via express post with Australia Post. They will be dispatched as per the Dispatch Timeframes above.

Please be aware the post itself has delays, which means orders will take longer to get to you. This is out of our hands and in Australia Posts. We suggest to pay for express shipping at check out, as it will be faster then standard shipping as Australia Post will EXPRESS your order.

Please add an extra day or 2 to our time frame for Flash Sales, these included but not limited to Afterpay sales, boxing day etc.

WE STRONGLY SUGGEST TO PAY FOR EXPRESS SHIPPING AT CHECKOUT. 

These are the time frames we strive to achieve but keep in mind at times there maybe a delay. Once order is packed & shipped, expect to receive in 2-5 business days (this is pre covid times, now we have no way of knowing how long standard shipping will take. Express is always faster), depending on location in Australia (Melbourne & Sydney is 1 or 2 days). Please check this link at Australia Post and type in your post code for a rough estimate: 

https://auspost.com.au/parcels-mail/delivery-times.html?ilink=tools-closed-deliv-times

We use  Australia Post International for all orders going overseas.

DELAYS ON ALL INTERNATIONAL SHIPPING

These are the estimated shipping times for each country we ship to:

New Zealand - Regular: 3 - 10 business days

New Zealand - Express: 2 - 3 business days

These time frames are not guaranteed and also do not include any custom waits that may occur.

All items displayed at the MVE E-boutique are available in stock ready to be shipped once payment has been received UNLESS it is sold as a Pre Order.

*THERE MAYBE LONGER TIME-FRAMES IN DELIVERIES BY THE POST OFFICE WHICH IS OUT OF OUR HANDS DURING PUBLIC HOLIDAYS, CHRISTMAS & NEW YEAR PERIODS. PAY EXPRESS SHIPPING IF YOU NEED AT A CERTAIN TIME. CALL US WITH ANY QUESTIONS.*

FREE SHIPPING ONLY APPLIES TO AUSTRALIA

RETURNS POLICY

We want you to be satisfied with your online order, and if for any reason you are dissatisfied with your purchase, you will be able to return your full price items for an online credit that does not expire, subject to the following conditions.

Item/s on sale can not be returned and are final sale.

Once you have read through our returns policy please refer to our Process Your Return page HERE.

We do not refund for change of mind, unless deemed faulty and/or irreplaceable. 

This section is for non faulty items. For faulty items please read under “Faulty Item/s”.

There is a 7 day window*, once your order is received, to qualify for a return (and access our returns portal). Once the 7 day window is closed, you will not be able to return your item/s. This timeframe is not for faulty items.

*the 7 day window is to access the return portal NOT to return the item back to us within the 7 days.

Once your return has been approved through the return portal it must posted with 7 days.

If we do not receive item/s, we do not take responsibility for lost packages by Australia Post.

If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.

Returns must be in accordance with our "Original garment state/Return requirements" (listed below).

MVE reserve the right to reject a return if we conclude it is not in a new condition.

In the rare event that a return is rejected the decision is final and not negotiable.

If the tracking of your return shows it has been delivered to our warehouse, but you have not received a credit within 7 business days of the delivery date, please follow up by emailing hello@mveboutique.com.

We advise all customers to keep their tracking number once item/s are posted. Customers will be able to track and monitor their return via their tracking number.

*MVE boutique is not responsible or liable for packages lost by AUSTRALIA POST.

Postage charges are non-refundable. The expense of postage for all returns will be at the customers own cost. 

• Postage is non refundable.
• Post with in time stated by us on approved.
• We are not liable if parcel is lost via Australia Post or your chosen courier.
• Any orders refunded out of 'good will', will be charged a 6% restocking fee. If a refund is approved it may take up to 5-10 working days which is due to banking rules and is out of our hands.

CANCELLATION OF ORDER BEFORE SHIPPED

If order HAS NOT BEEN SHIPPED OR COLLECTED BY THE POST OFFICE and we have been contacted within 24 hours of placing order we can try to put through a cancellation, each case will differ so please email. Any accepted cancellations will be charged a processing fee of 6% of the entire order

ORIGINAL GARMENT STATE/ RETURN REQUIREMENTS GUIDELINES

MVE is unable to accept items that have had the tags removed, been worn or washed.

Item/s must be in new condition.

Item/s must be full price and not on sale. This includes flash sales.

Item/s which smell of ladies perfume/deodorant/detergent will automatically be returned.

Item/s that have make up, tan stains or any other stain will automatically be returned.

Item/s that have been worn or tried on without proper care will automatically be returned.

Item/s that have been washed will not be accept as they are not in new condition and will be automatically returned.

Postage fee will be charged, so please take due care when trying on your order.

FAULTY ITEM/S

All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us.

In accordance with the Australian Competition and Consumer Commission, if the garment has a minor fault, we are required to repair the fault and forward it back to you. If we believe the fault cannot be repaired you will be sent a replacement product which matches your original purchase. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount.  

A refund will be issued on items that have a distinct, irreparable/irreplaceable manufacturing fault upon delivery. Please be advised that all garments are carefully inspected prior to dispatch and are sent in a brand new condition. If you suspect a fault please contact customer care immediately to address the nature of the fault. 

If deemed NOT to be faulty, it will not qualify for an exchange, repair or replace and will be returned to you with re-delivery charges attached. Postage is non-refundable.

We endeavour to have the matter rectified within a reasonable timeframe. 

Purchasing an 'incorrect size' or being unhappy with the fit is not considered a manufacturing fault and a refund will not be approved on this basis. Our regular return policy will apply for returns of this nature. 

*Any credit notes issued out side our returns policy and/or out of good will have a 3 month expire date from when issued

LOST OR STOLEN ITEM/S VIA AUSTRALIA POST

*MVE Boutique is not responsible for parcels that are lost, stolen, damaged or delayed in transit due to the fault of Australia Post, other delivery carrier or theft. Please contact Australia Post with your tracking number.

"RETURN TO SENDER" RETURNS

A gift voucher less any "return to sender" fees will be issued for all parcels which are "returned to sender". We do not resend parcels for free once they have been sent back to us as a "return to sender".