Refund is not possible unless we can't physically supply your order.
Pre order items will have an approximate arrival date that is not guaranteed.
Please be aware that if a pre order item/s are delayed it is out of our control. Causes for delay can be due to manufacturing or freight delays.
Pre orders arrive at different times and do not usually coincide.
Orders that included a pre order item/s will be sent out all together once pre order item/s have arrived. We recommend to purchase pre order items individually so there is not delay with your in stock items.
If you have made an order that includes a pre order item and you wish to have your in-stock item/s posted before the pre order item arrives, then please email email@example.com and we will send you an invoice for shipping that needs to be paid.